Consumer Protections — What ICONIC Board Credentialing Guarantees

What Credentialing Guarantees

When a practitioner holds an ICONIC Board credential, it means they have met specific professional standards:

Ethics Agreement Every credentialed practitioner signs a binding ethics agreement covering client confidentiality, informed consent, scope of practice boundaries, professional conduct, and conflicts of interest. This is not optional.
Practice Standards Credential holders must demonstrate competency in their declared scope of practice through assessment, documented experience, and peer references.
Ongoing Accountability Credentials must be renewed periodically. Renewal requires completing continuing education, maintaining good standing, and reaffirming the ethics commitment.
Background Verification Applicants undergo background verification as part of the credentialing process.

What Happens When Standards Are Violated

The ICONIC Board Ethics & Standards Committee follows a rigorous, fair process for addressing concerns:

Step 1: Report Filed

A concern is submitted via the Consumer Trust Center or by another practitioner, employer, or member of the public.

Step 2: Initial Assessment

The Ethics & Standards Committee conducts an initial review to determine if the concern falls within ICONIC Board's jurisdiction and warrants investigation.

Step 3: Investigation

If warranted, a formal investigation is conducted. The practitioner is notified and given an opportunity to respond. Additional evidence may be gathered.

Step 4: Determination

The Committee makes a finding. Possible outcomes range from no action (concern unsubstantiated) to credential revocation.

Step 5: Sanctions (if applicable)

Possible sanctions include:

Private warning (not public)
Required additional training
Public reprimand (published in public records)
Probation (credential restricted, publicly noted)
Suspension (credential temporarily inactive)
Revocation (credential permanently removed)

Step 6: Appeals

The practitioner may appeal within 30 days. Appeals are reviewed by a separate panel.

How to Verify a Credential

Consumers can verify any ICONIC Board credential for free. This is an essential consumer protection tool.

Use the free public verification tool at /trust
Enter the practitioner's name or credential number
Verify: credential is current (not expired)
Verify: credential is in good standing (no disciplinary actions)
Verify: credential type matches what they claim

If a practitioner claims to be ICONIC Board credentialed but doesn't appear in our verification system, that's a red flag.

Public Disciplinary Records

ICONIC Board publishes certain disciplinary actions in the public interest:

Public Transparency Public reprimands, probations, suspensions, and revocations are searchable at /public-records
Privacy Where Appropriate Private warnings are NOT published
Consumer Protection Purpose This transparency is intentional — it protects consumers and maintains the value of the credential

View public disciplinary records →

Our Complaint Resolution Process

We are committed to timely, thorough review of all concerns. Here are the timelines consumers can expect:

Phase	Timeline	What Happens
Report Received	Immediate	Acknowledged within 5 business days
Initial Review	10-15 business days	Committee determines jurisdiction and merit
Investigation	30-90 days	Evidence gathering, interviews, practitioner response (complex cases may take longer)
Determination	Within 30 days of investigation completion	Committee reaches finding and determines action
Notification	Within 10 business days of determination	Complainant notified of outcome

We take every concern seriously. Our process is designed to be thorough and fair to all parties.

Your Rights as a Consumer

When you work with an ICONIC Board-credentialed practitioner, you have specific rights:

Right to verify any credential for free No practitioner should ever tell you that their credential "can't be verified" or that verification costs money
Right to file a concern at any time There is no statute of limitations on reporting misconduct
Right to anonymity in the complaint process You may file concerns without revealing your identity
Right to check the status of your concern You will receive a reference number to track your report
Right to be free from retaliation Retaliation by a practitioner is itself a violation of ethics standards
Right to access public disciplinary records All public sanctions are searchable and transparent
Right to understand what credentials mean Practitioners must accurately represent their credentials and scope

Your Protections